Terms of Service
CANCELLATION POLICY
Houston Professional Maids recognizes that in today’s busy world unplanned issues do arrive. We understand the occasional need to cancel your appointment. As a courtesy, we ask that you cancel your appointment 24 hours in advance to allow us to appropriately distribute staff and possibly schedule another client. Appointments cancelled less than 4 prior to your scheduled service will incur a $35 cancellation fee.
RIGHT OF ACCESS
If Houston Professional Maids’ housekeepers arrive for your scheduled cleaning and access to your home or office is denied, you will be liable for the full amount of the cleaning service for that particular appointment.
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SECURITY
Your security and peace of mind is a priority to Houston Professional Maids. For your protection, all keys and alarm codes to your home or office are coded and kept in a safety box; the keys will leave our office only on the day of the service. After each cleaning, we will arm your home or office’s alarm system to ensure your continued security. In addition, our employees are drug-tested, screened for past criminal history, and background verified. For your protection, Houston Professional Maids maintains proper licensing and insurance.
Cleaning Supplies/ Equipment.
Our housekeepers will arrive at your home or office with all the cleaning products and equipment needed to perform the services you requested. For sanitary reasons, most of our clients prefer that we use some of their cleaning tools - such as their vacuum cleaner, broom, mop and toilet bowl brush. If you prefer, we will gladly utilize our own cleaning tools.
Payment Policy.
For a new Client, Houston Professional Maids only accepts payment by credit card. We proudly accept American Express, Visa, MasterCard and Discover credit cards. We will authorize your credit card on the day prior to your cleaning. After your scheduled cleaning, your credit card will be charged for the full amount. You will receive an electronic receipt at your email address.
Non-Payment Policy.
Please provide Houston Professional Maids with correct credit card information. If your credit card cannot be authorized for payment, we will contact you to verify your card information. If the card still cannot be authorized for payment, your account will be subject to the cancellation policy.
Valuables.
Please safely secure heirlooms and collectibles prior to cleanings.
Pets.
We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Houston Professional Maids reserves the right to remove its employees from your home. If an employee leaves your home prior to completion, Houston Professional Maids will charge you a pro-rated expense based on work performed. If removal of our housekeepers is due to aggressive pets, our cancellation policy will apply.
Employee safety.
Houston Professional Maids reserves the right to remove its employees from your home should the environment become unsafe, our cancellation policy will apply.
Laundry.
Houston Professional Maids will gladly wash and fold linens at an additional charge, please inquire with our office. If you desire a different set than your current linens, please provide all linens in the appropriate bedroom. Place all laundry cleaning supplies in a clearly visible area. We typically do not use bleach. Should you require our cleaners to use bleach, we assume no liability for any accidents due to the use of bleach.
Step Stool / Ladder Policy.
Houston Professional Maids will not allow its cleaning professionals to use ladders or step stools higher than 3 inches for the safety of our employees if this is not arranged beforehand directly with our office.
Large and Heavy items.
For safety and liability reasons, Houston Professional Maids will not allow its cleaning professionals to lift or move heavy items or furniture.
Fireplaces.
Due to the health risks associated with the inhalation of soot from fireplaces, Houston Professional Maids does not clean soot from fireplace. We will gladly clean around the fireplace. If you desire your fireplace cleaned, we can refer a reputable company to assist you.
Caulking and Grout.
Houston Professional Maids does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
Window Cleanings.
If window cleaning is desired, arrangements should be done beforehand with our office.
Damages.
Houston Professional Maids cleaning professionals promise to conduct themselves professionally in your home. In the event of an accidental damage, notify our office within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment. Houston Professional Maids requests that you are accessible to be contacted so that Houston Professional Maids or its representatives can assess and repair any damages. If more than a week has elapsed after the damage was reported and you have not provided Houston Professional Maids and/or its contractors with access to your home, your damage claim will be considered void.
Houston Professional Maids will not reimburse a client’s assignee for claimed damage repairs. Instead, Houston Professional Maids reserves the right to contract suitable professionals to repair damages. Houston Professional Maids will make payment arrangements directly to its contractors to settle any damage repair.
Service Guarantee.
We proudly stand behind our work. Should our service fall short of your ultimate satisfaction, kindly notify us within 24 hours. Unfortunately, we are unable to issue refunds; however, we will re-clean at our expense. Our guarantee will be null and void after 24 hours.
Direct Hiring of Our Housekeepers.
Houston Professional Maids invests heavily in training methods, advertising and marketing materials, should you wish to hire one of our Housekeepers directly, a charge of a minimum of 15 (Fifteen) times the assessed value of your cleaning service will become immediately payable and due. By directly hiring one of our housekeepers, you automatically agree to this condition.
